U.S. Employee Benefits - SYKES
Real Ways to Earn. Work from home jobs and ways to make money online. Sykes is a well-known company that hires people as employees to work from home taking inbound calls for their clients. If you are hired by Skyes, you'll be answering incoming calls from home.
Pay is made every two weeks via direct deposit to your bank account. You will need a Windows-based computer, high-speed internet, a corded land line phone, and both a USB and telephone headset.
The USB headset is for training and the telephone headset is for you to use once you start actually working and taking live calls. Sykes does not provide any of this equipment for you. I have a list of quality work from home headsets if you'd like some ideas on what type to get. If you're looking for a flexible work at home job , this isn't really going to be it. You agree to a fixed schedule upon being offered a job, although there may occasionally be some clients that can offer more flexible hours.
You are working for Sykes as an employee, not as an independent contractor. This also means you get benefits. Sykes offers benefits to both full and part-time workers who have been with the company for at least 30 days including medical, dental, vision, and after one year you can get K. Apparently the benefits for full-time workers are a lot better than the ones for part-time workers. First off, you should know that Sykes does a credit check on all applicants, but some black marks on your report are still OK.
Many people on the work from home forums I browsed claim they were hired with less than perfect credit. However, you will NOT be asked to pay this money until after you've already been hired. The first step in the application process is applying online.
Sometime after you've done this, you may be invited to participate in a group interview. If that goes well, you might just get a job offer. Before you can start working, you'll have to go through training. The length of the training will depend on the client you're handling calls for. It could run for just a few days or last for several weeks. Fortunately, you do get paid for percent of your training time with Sykes. If you'd like to apply for a job at Sykes, you can go here to get started.
As always, I would appreciate any additional information you can share in the comments if you have it. If so, I do recommend FlexJobs. It's one of a handful of work at home job boards I use and trust. I've been a paid member for over two years now.
Linda Marie Scott says. March 21, at 3: September 4, at Can you use Magic Jack or basic talk voip phones? December 3, at 6: September 20, at 3: October 1, at 1: November 19, at 2: Wondering if anyone can answer this. Anyone can answer I would appreciate it before I move forward.
September 3, at I am in Canada, thinking of applying soon and would love to chat with anyone that works for them in Canada. November 10, at I am trying to schedule an interview, I got an voice mail to go on-line an schedule an interview I need to find out how. October 29, at Has anyone been hired with a felony on their background? Mine is to be discharged in a few months… But I was offered a position but am afraid I will be let go once my background check comes back…. February 3, at 1: I signed the paper for the background check 3 days ago… I am right on that border of the seven years they say they go back… I am worried about my felony also… Just wondering what happened with yours?
September 26, at 4: April 1, at I got hired with a windows 8.
Maybe ots just for certain positions. Mine is sales and billing. July 9, at I actually just got hired with Sykes and I can tell you right off that you must have windows I had went and bought a brand new computer and it had windows 8.
September 17, at 9: July 8, at 1: August 3, at 6: May 4, at I have been working for this company a little over 3 months now. I was interviewed on valentines day, and couple weeks later started training. The interview process was incredible, one of the most professional and positive interview experiences I have had my entire life. I would recommend this job to everyone I know and pretty much already have.
The training is very thorough and lots of fun, you learn so much and you get to know everyone and form amazing friendships for an entire month! They really care about you, the customers, and are excited to be there for the team. The culture is wonderful, you can always be yourself and they are very family oriented. My best advice is to set aside all your fears, be humble, and go for the job! September 10, at 5: Hello Kotts, Are you still working for Sykes? Does it have anything to do with the flow of calls being forwarded to your phone?
September 25, at 5: I can answer that. You are working with customer accounts and sensitive information, so no wireless anything, including satellite. Even if you dislike the client you are working for, you can put in for a transfer. Your co-workers team mates , team leads, trainers, everyone… cream of the crop. November 18, at 7: I started a two week training program in October.
There were two trainers. The main trainer was another agent, which was strange. The assistant was a shift leader. A shift lead is basically one step up from an agent.
They still work but are higher up and help out with questions, watch the call queue, etc. Our class had no -stop technical issues. We would go hours without doing anything at all.
The hours are few at best. This means you are told to end your shift early and not be paid due to low call or email volume. This program never has any hours, yet the company keeps hiring for the program. We all anticipate it is just to make sure Alpine is covered during the holiday season. Alpine does not use a time keeping system to pay you. You are paid by your virtual soft phone which feeds to your payroll information section. Make sure you always back yourself up.
If you have technical issues make sure someone knows about it. My team leader accused me of call avoidance because I was not receiving the popup messages to move to phones while I was working on emails. So each day your average handle time has to be 5 minutes or less.
These numbers are often hard to reach because a call can be complex and go longer then expected. Each email you receive is different, so it can take longer to craft your reply. They have email responses you can use but yet if you use them you can get an automatic fail on your QA. If you call 10 minutes a break then yes they have them. You are paid for those. They also give you a lunch break depending how many hours you work that day. So you could have an issue and they possibly may reject it and not pay you.
The company also offers dental but there is a 6 month waiting period for basic and 12 months for major.
How to Get a Job at SYKES Home Powered by Alpine Access
So you have to wait 6 months before they will even cover a filling. Alpine claims to offer bonuses. This is called the Total Points program. I am now looking for another job that offers decent benefits and that actually guarantees you a set amount of hours. There are SOME positives like being able to pick up extra shifts that other agents post.
You can also give away your shift and it will be taken within seconds to a few hours because of all the employees on each program needing or wanting more hours. The next nice thing is that they will send you instant messages when they need extra help or are giving overtime.
I also like that direct deposit takes effect the very first pay cycle. You are paid every two weeks on Friday at You can make some great friends that last a life time and you can help each other out, which is always good to have.
This is by far the best perk! There you have it folks! An in-depth review of Sykes Home. Make of it what you will, but I hope this information helps you out in some way. March 15, at 2: Your feedback is awesome i did recevied an invite for group interview however they want me to send the screenshots but i have MAC as of now.
But i can buy windows once when they offer a job. Would that work can you please brief me whether they will select in this situation and is it must to send the screenshots prior to intreview.
I can gurantee that i can buy windows machine once i get a job offer. November 5, at 2: Does anyone know if anyone has been hired with bad credit. November 18, at 8: Most of the clients do not require a credit quick. You will know in advance if the position you are applying to requires a credit check. October 23, at Does anyone know if you apply to more than one position or do you just apply for one and they place with one most fitting to your qualifications?
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This post may contain affiliate links. Regardless, I only recommend products and services I trust. Comments Linda Marie Scott says March 21, at 3: You can have Windows 8 but not the upgrade to 8. It depends on the project that you will be working on. Hi, Your feedback is awesome i did recevied an invite for group interview however they want me to send the screenshots but i have MAC as of now.
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Work On Your Own Schedule.